Job title: Social Services Leader

Department: Administration

Classification: Specialist

Reports to: Library Director

FLSA Status: Exempt

Benefits: Full

Summary: Responsible for planning, directing and coordinating the service programs of the library.  Works collaboratively with community agencies and organizations to create partnerships to help meet social services needs of individuals and families in community.

Essential Duties and Responsibilities include the following:

  • Assessing the service needs of individuals and linking them to the appropriate resources and providers.
  • Oversee Food Pantry/Volunteer Coord ensuring all pantry health and safety requirements are maintained.
  • Help prepare staff to better handle crisis situations and convert the Library’s patchwork of partnerships and programs to a consistent array of services.
  • Facilitating programs and services, job training, and self-sufficiency initiatives.
  • Developing a resource directory of local social service agencies and providers for easy access.
  • Serve on Library Leadership Team
  • Conducts outreach activities to develop a greater referral base and maintain community and social services resource network.
  • Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
  • Scheduling appointments for individuals, answering phones and tracking individuals’ service records.
  • Oversees Recruitment, interviewing, hiring and training of volunteers/interns
  • Maintain good relationships with service providers and expand the list of resources
  • Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
  • Maintain accurate records and documentation of individual’s interactions.
  • Maintains strict confidentiality and responds to situations adhering to NASW’s Code of Ethics and is guided by decision making with everyday professional conduct.
  • Evaluating the quality of all services and identifying areas that need improvements.
  • Serve as a liaison for community partnerships with social service agencies.
  • Following up with individuals regularly to assess and ensure their success.
  • Prepares or completes various forms, reports, correspondence, and other documentation, including intake forms, statistical reports, mileage reports, and requisition forms; compiles data for further processing or for use in preparation of department reports; maintains individuals’ data files ensuring that file contents and case documentation meet established ethical and legal standards; and maintains computerized and/or hardcopy records.
  • Perform other duties as assigned.

 

Supervision

 

This position supervises Food Pantry/Volunteer Coord. staff person

 

Demonstrated Competencies

 

  • Proficiency in planning, prioritizing and delegating tasks.
  • Ability to identify diverse community needs and works collaboratively develop public-focused programs and services to meet community needs.
  • Proficiency in working with community organizations and establishing partnerships.
  • Ability to relate and interact with people from all different backgrounds.
  • Expertise in reducing barriers to library services and working with vulnerable populations.
  • Ability to work as part of a team and on own initiative.
  • Demonstrates initiative and flexibility.
  • Demonstrated reliability.

Requirements:

  • Bachelor’s degree in psychology, social work, or a related field. MSW preferred.
  • 3-5 years of experience preferred.
  • Strong work ethic and service skills.
  • Excellent communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills.
  • Staying up to date with services, policies, and regulations.
  • Strong record-keeping and analytical skills.
  • Ability to maintain confidential and sensitive information.

Floyd County Library is an Equal Opportunity Employer

Created 2/15/2022

Revised 2/6/2023

 

How to Apply

Interested candidates should submit an Employment Application, letter of interest, resume and three professional references to The Floyd County Library, Attn: Sandra Fortner, Human Resources Director, 180 W. Spring St., New Albany IN 47150 or via email at sfortner@nafclibrary.org