New Albany-Floyd County Public Library

Job Description

Job Title: Central Library Leader

Department: Public Services

Classification: Management

Reports To: Assistant Director of Operations

FLSA Status: Exempt

Certification: LC2

Benefits: Full

Salary Range: $58,000-$68,000

 

Summary

 

The Central Library Leader is responsible for the operations of the Central Library and supervision of public service librarians, assistants, and support staff as pertains to Library services. Responsible for building upkeep and maintenance, working collaboratively with other departments.

 

Essential Duties and Responsibilities

 

  1. Management of a team of staff responsible for delivering and carrying out services at service desks.
  2. The review, development and implementation of service polices and service delivery modules.
  3. Fosters a cohesive vision of service excellence among customer service points within and without the organization.
  4. Participates on the library leadership team and remaining current on best practices and trends in library profession and customer service.
  5. Assesses community and library needs as they pertain to customer service; in consultation with Assistant Director of Operations, develops recommendations and plans for continuous improvement of customer service functions in 21st Century; oversees implementation of approved plans.
  6. Management of a team of Librarian staff responsible for the delivery of front-line library services.
  7. Develops new services which actively engage with users in all the library spaces, including the provision of roving help.
  8. Manage the day-to-day service plans of the branches.
  9. The review, development and implementation of service policies and service delivery models.
  10. Tracks and reports various formats and collection trends, and related work as apparent or assigned.
  11. Fosters a cohesive vision of service excellence among public service points within and without the organization.
  12. Plans and monitors budgets, providing and analyzing applicable statistical and narrative reports, and applying for outside grants.
  13. Assists in overseeing the implementation of, and monitors the progress of assigned strategic plan initiatives and goals.
  14. Serves on committees and participates in workshops, seminars, and training as requested.
  15. Works collaboratively with other members of Leadership team.
  16. Performs other duties as assigned.

Required Knowledge, Skills and Abilities

 

  1. Proven ability to provide excellent customer service and engagement.
  2. Ability to effectively present information and respond to questions from patrons.
  3. Ability to maintain confidentiality of library patron information.
  4. Strong writing abilities in various forms of communication.
  5. Self-motivated and goal oriented relating to strategic initiatives.
  6. Proven ability to problem solve and identify opportunities for growth and change to enhance patron experience.
  7. Ability to use technology and software such as Microsoft Office, integrated library systems, and digital reference tools and databases.
  8. Ability to gather statistics, analyze information and write reports.
  9. Strong understanding or willingness to learn various digital platforms to provide patron assistance.
  10. Ability to work independently, organize and prioritize job responsibilities.
  11. Strong interpersonal skills with an ability to maintain and foster cooperative and courteous working relationships.
  12. Excellent communication skills.
  13. Demonstrated leadership skills.
  14. Adaptability and flexibility.
  15. Ability to understand and follow library policies and procedures and apply them to library operations.
  16. Ability to use computer software and manage computerized files.
  17. Considerable knowledge of library methods and procedures and ability to apply them to library operations.
  18. Computer literacy, keyboarding and filing ability.
  19. Willingness to maintain skills in above-mentioned areas through active participation in appropriate continuing education activities.

Physical Requirements

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  1. Ability to work in confined spaces.
  2. Bending/twisting and reaching.
  3. Far vision at 20 feet or further; near vision at 20 inches or less.
  4. Fingering: keyboarding, writing, filing, sorting, shelving and processing.
  5. Handling: processing, picking up and shelving books.
  6. Lifting and carrying: 50 pounds or less.
  7. Mobility: travel to meetings outside library.
  8. Pushing and pulling: objects weighing 30-40 pounds on wheels.
  9. Sitting, standing, walking, climbing, stooping, kneeling and crouching.
  10. Talking and hearing; use of the telephone.

Experience and Qualifications

 

  1. Master of Library Science
  2. Ability to obtain state library certification within 6 months of hire date.
  3. Three to five years of library supervisory experience preferred.

CATEGORY C

The New Albany Floyd County Public Library is an Equal Opportunity Employer

Created August 1, 202

Revised March 24, 2025

How to Apply: Interested candidates should submit cover letter, resume and minimum of three (3) professional references to Sandra Fortner, Floyd County Library, 180 W. Spring St., New Albany, IN 47150 or [email protected]

 

Created August 1, 202

Revised March 24, 2025